Privacy Policy

At Studio B your privacy is our top priority. We understand that you put your trust in us when you provide us with your information and we do not take this lightly. We regularly audit our own procedures to ensure that your data is kept secure and is accessible and used only for the purposes agreed.

We have written our Privacy Policy in plain English and easy to understand language.

Please do not hesitate to contact us if you have still have questions once reading the policy.

WHO CONTROLS YOUR PERSONAL DATA?

Studio B is the company that is responsible for your information under this Privacy Policy (the “data controller”).

WHAT PERSONAL DATA DO WE COLLECT?

The type of data we collect about you includes:

Identity Data including your first name, last name, username, address

Contact Data including your billing address, delivery address, email address and telephone numbers.

Financial Data including payment card details. This is collected by 3rd party payment gateway. Studio B does not receive or store any financial data.

Transactional Data including details about payments for products or services you have purchased from us

Technical Data including IP address, your login data, browser type, operating system and platform, as well as your journey through our digital platform (such as the links you click on and the searches you make), what content you like and share, and information collected in any forms you complete. We may also analyse which marketing activity led to your taking specific action on our digital platforms.

Profile Data includes your login and password, purchases or orders made by you.

Usage Data including information about how you use our website, products, and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

HOW IS YOUR PERSONAL DATA IS COLLECTED?

Direct Interactions

You may give us your data by filling in forms, using our website, ordering products, or from corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Sign up or order from our website
Enter a competition or promotion
Sign up to our mailing list
Complete a survey / give us some feedback
Accepting our cookie policy

How we Store/Process Your Data

We use a number of 3rd party systems to help us provide you with the best possible service. We refer to these as our Data Processors. We have rigid procedures in place to oversee any third party supplier.

If you sign-up or opt-in to receive emails from Studio B, data will be shared with our CRM provider. You have full control over what emails you receive from us and can unsubscribe at any stage by clicking the Unsubscribe link contained on every email.

When you purchase a product or gift voucher online we will ask for your name, email, phone number, and postal address. This data is securely stored by our E-Commerce partner, Shopify. Shopifys Privacy Policy can be viewed here

For online transactions, All credit/debit card details are processed securely by Shop Pay (formerly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Studio B does not receive or store any online card details.

All our fulfilment is handled by TBM Logistics from their base in Dublin, Ireland.

Shopify, Shop Pay (formly Shopify Pay), Google Pay, PayPal, Apple Pay, and TBM Logistics act as data processors on behalf of Studio B.

We have worked with them to ensure they adhere to our privacy principles and GDPR and have implemented appropriate technological measures to secure data.

Collection and Use of Personal Information

The information that you provide on the Studio B website will be used only for its stated purpose. By sending us an e-mail message, you may be sending us personal information such as your name, address, and e-mail address.

We may store your name, address, and e-mail address in order to respond to your request or otherwise resolve the subject matter of the e-mail.

Studio B will make no attempt to identify individual visitors, or to associate technical details with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party, unless obliged to disclose such information by a rule of law.

Cookies

This website uses “cookie” technology. A cookie is a small piece of data or a small text file stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites.

In particular cookies enable us:

to measure visitor traffic to our website and their usage patterns
to store information about your preferences, and so allow us to customise our website according to your individual interests
to speed up your searches
to recognise you when you return to our website

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

Disabling Cookies

You are always free to decline such cookies if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion.

Targeted Advertising

We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook, and Instagram, to show you interest-based ads. We may convert your email address, telephone number or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you.

This matching allows interest-based ads to be delivered on those platforms. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool above and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review.

Facebook:Opt-out of Facebook remarketing here

Google:Opt-out of Google remarketing here

What Are Your Rights?

In line with GDPR and the Data Protection Act 2018 you have the right to:

To have your information updated or corrected
To restrict the processing of your information
To object to direct marketing
To have your information deleted from our records
Make a Subject Access Request

Right to Rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.

If you have an account on our website, you can update your details by logging into it.

Right to Access: You have the right to request information about the personal data we hold about you at any time.

Right to Portability: Whenever Studio B processes your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to Erasure: You have the right to erase any personal data processed by Studio B at any time, except for the following situations:

you are suspected of misuse of, or have misused our services within the past four years;
where the information is needed in exercise or defence of legal claims;
where the information is required to comply with any legal obligations; and
any other applicable exemption under Article 17(3) of General Data Protection Regulation (GDPR) (EU) 2016/679

Right to Object: You have the right to object to the processing of your personal data that is based on Studio B legitimate interests. Studio B will not continue to process your personal data unless we can demonstrate a legitimate basis for the process which overrides your interests and rights or due to legal claims.

HOW CAN YOU EXERCISE YOUR RIGHTS?

We take data protection very seriously and have therefore dedicated a member of the Studio B team to handle your requests in relation to your rights stated above.

Exercising your rights is free of charge. We can, however, refuse or charge for any requests that are deemed excessive, repetitive and/or unreasonable.

We will need to verify your identity to comply with any request(s) to exercise your rights. We will need some personal information to do so, strictly for the purposes of identity verification. We will only ever comply with requests for the excision of rights with regards to your personal data by you only.

All requests should be resolved within one month. This, however, may take longer for requests that require a more complex resolution. We will inform you of any delays that may be required, along with justification.

You have the right to complain to the DPC if you are unhappy with how we process your personal data. DPC is a body that supervises and enforces privacy laws in Ireland. Please visit their website at https://www.dataprotection.ie/ for more information. We do request that you contact us first with any concerns. We recommend contacting DPC if you are still unsatisfied after attempting to resolve any issues with us directly.

Security and Data Breach Procedures

We take our customers' privacy seriously. We have put a number of systems in place to protect data, including site-wide encryption.

All online transactions are handled by Shop Pay (formerly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Studio B does not receive or store your card details. Our commitment to you is that, should a breach occur, all affected parties will be contacted without delay. We have a robust policy to handle such an occurrence and staff have been trained in best practice.

We are happy to answer any questions that you may have pertaining to our Data Protection or Privacy Policies, or the use of your information.

Please email: hello@studiobhomeware.com